Our Policies
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from riccad.com.
Information We Collect
- Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
- Device Information: We collect information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
How We Use Your Information
- To fulfill your orders, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
- To communicate with you regarding your order or provide customer support.
- To screen our orders for potential risk or fraud.
- To improve and optimize our website by analyzing how our customers browse and interact with the site.
Sharing Your Information
We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store and third-party providers for order fulfillment. We also use Google Analytics to help us understand how our customers use the site.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Shipping Policy
We aim to provide fast and reliable shipping to all our customers. Below are the details of our shipping policy.
Order Processing Time
All orders are processed within 2-7 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and the shipping method chosen at checkout.
International Shipping
We offer international shipping. Please note that international orders may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient is responsible for these charges.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
riccad is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return Policy
We strive to ensure our customers are satisfied with their purchases. Please review our return policy below for information on returns and exchanges.
Return and Exchange Period
Due to the custom nature of our products, all sales are final. However, we accept returns and exchanges for defective or damaged items.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us at [Your Contact Email] within 14 days of receiving the item. Include your order number and a photo of the defective item. We will arrange for a replacement or a refund.
Order Cancellations
Orders can be cancelled within 24 hours of placing the order. After this period, we cannot guarantee that the order can be cancelled as it may already be in production.
Non-returnable Items
Custom and personalized items, as well as gift cards, are non-returnable.
Payment Policy
We accept various payment methods to ensure a smooth and secure shopping experience.
Accepted Payment Methods
We accept payments through major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as listed on our checkout page.
Payment Processing
All payments are processed securely by our payment gateway providers. Your payment information is encrypted and protected with SSL technology.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of riccad and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of riccad.
Prohibited Uses
You may use the Service only for lawful purposes and in accordance with the Terms. You agree not to use the Service:
- In any way that violates any applicable federal, state, local, or international law or regulation.
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation.
- To impersonate or attempt to impersonate riccad, a riccad employee, another user, or any other person or entity.
Limitation of Liability
In no event shall riccad, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party. In no event shall riccad be liable for any damages in excess of the amount paid by you to riccad during the six-month period immediately preceding the date on which the claim arose.
Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us at: contact@riccad.com